Oision has been a Volunteer Telephone Befriender for two years. We spoke to him about his experience, and the impact it has made for both him and his befriendee.
Can you tell me a little about yourself?
I am a qualified Learning Disability Nurse with 16 years’ experience working across mental health and learning disability services. I am married and have three children. I’m passionate about supporting people’s, especially men’s, health and wellbeing and have a strong interest in giving back to my community.
What motivated you to become a volunteer telephone befriender?
I believe in helping others in any way I can. Becoming a befriender felt like a simple but meaningful way to make a difference.
Did you have any prior experience in volunteering or support work before this role?
Yes. I was a school governor at my children’s school, and I am currently a committee member for my local Scout group.
Can you describe a typical conversation you have with someone you’re befriending?
Mostly, it’s just a “check-in”. asking how their week has been, catching up on events, or chatting about plans for the weekend or the week ahead. Nothing too deep, just a friendly and relaxed chat, more about providing an outlet and a bit of company.
Can you share a memorable or impactful experience you’ve had with someone you call?
On a recent call, the befriendee asked if their partner could speak with me. Their partner was so thankful for my calls, and the befreindee said it’s something they really look forward to. That really showed me the value of my weekly calls.
How do you feel your calls impact the people you speak with?
I do feel they make an impact. The have feedback that they look forward to the calls and want to let me know what they have achieved/ done during the week.
What personal rewards or challenges have you experienced in this role?
I’m not naturally a very sociable person and sometimes find “chit chat” a bit awkward, but over time, I’ve really enjoyed getting to know my befriendee. As we’ve become more relaxed and comfortable, our conversations have started to flow more easily.
Have you noticed any changes in your own life or perspective since volunteering?
It’s made me appreciate the importance of small connections. That even a short phone call can really brighten someone’s day.
What advice would you give to someone considering becoming a telephone befriender? Give it a try. You don’t need to be an outgoing person, just willing to listen and show kindness.
How do you see the role of telephone befriending in addressing social isolation or loneliness?
I think it plays a really important role. It helps people feel seen and heard, especially those who might not have much social contact. Even a short, friendly conversation can make someone feel connected and less alone.
If you would like to find out more about becoming a Telephone Befriender, please email volunteering@berkshirevision.org.uk or call 0118 987 2803 and speak to Jenna
